Nexus Dynamics
Customer Success Manager
Remote (US)Full-timeCustomer Success$95k – $115k
About this role
Nexus Dynamics is hiring a Customer Success Manager to own a book of ~45 mid-market accounts (~$2.4M ARR). You'll drive onboarding, adoption, renewals, and expansion for RevOps teams using our platform.
What you'll do
- Own onboarding and time-to-value for new accounts (target: first sync live in 14 days)
- Run QBRs and success plans with RevOps and Finance stakeholders
- Drive gross retention (target 92%+) and surface expansion opportunities to Sales
- Be the voice of the customer to Product; log structured feedback
- Build scaled programs: office hours, health scoring, lifecycle emails
What we're looking for
- 3+ years in customer success or account management at a B2B SaaS company
- Experience owning renewals and a retention number
- Comfort with data products — you can read a dashboard and explain a sync error
- Excellent written and verbal communication; calm under pressure
- Experience with Gainsight/Vitally, Salesforce, and support tooling a plus
Compensation: $95k–$115k OTE + equity. Remote (US).
Apply for this role
Submit your resume and we'll be in touch if there's a fit.